Privacy Policy
Last updated: June 19, 2024
This is a “Privacy Policy”, where we tell you about how we collect and use personal information when you use the Castle Doombad: Free to Slay app. In this policy, “Services” refers to any usage inside the app.
Under the laws of some countries outside of the European Economic Area and the United Kingdom we may need your consent to our processing of your information set forth in this Privacy Policy. Subject to any indications you may give us to the contrary, such as opting out or not opting in if asked, and where permitted by law, by providing your information or otherwise interacting with our Services, you or your adult consent to our use of your information in accordance with this Privacy Policy.
What Information Do We Collect From You?
Things you have bought and payment details
Before buying something, you should always have permission from an adult. When you buy something in a Service, an adult may have to pay for it with real money.
Services usage details
When you use our Services, we may collect information about your in-game, in-app usage and viewing activities – such as actions taken in the app, purchases made, interactions, and videos, content, or pages viewed.
Information about your computer, console or smartphone
When you visit or use one of our Services, we will get some information about your device and your Internet browser (for example, Chrome or Firefox, iPhone or Android). We will also get some information about your IP Address and how you use our Services.
Notifications
Our app may send you alerts from inside the app on your device to help you use the app. You can also choose to receive notifications on your device that are sent from outside the app (called push notifications). We may need to ask permission to send you these push notifications. You can always turn push notifications off in the settings of your device. This might be difficult, so make sure to ask your adult to help.
How Do We Use Your Information?
We may use your information for the purposes described in this Privacy Policy, or as otherwise disclosed at the time of collection. Below, we explain our various purposes, any processing activities that we believe may need further explanation and, where necessary, the ‘lawful basis’ on which we rely to process your information.
Please note that while your information may be processed for more than one purpose, not all of the purposes or processing activities below will necessarily apply in every case. Our particular use of your information will depend on the Services you engage with and the manner in which you interact with us, including the permissions you or your adult give us (e.g. whether or not you or your adult consent to certain uses, such as direct marketing, where required) and other controls you or your adult exercise regarding our use of your information (e.g. whether or not you choose to opt out, where this is offered).
Providing our Services
We will use your information to provide our Services, including:
to keep the Service going and run the features;
providing technical support or security for the Service;
to analyze behaviors in order to improve the Service
In some countries, we have to explain why we are lawfully allowed to use your information for the above purposes. In this case, it is for the following reasons:
to enter into a contract with you or to perform that contract;
where applicable, when using your information is necessary and important because we have a ‘legitimate interest’ and its use is also fair to you, for example:
running our business;
providing our Services;
contacting you with important notices or updates;
contacting you or your adult about items you have bought, content you have submitted, and competition wins;
recommending games, features, content, and other Services we think you might like;
allowing payment for Services;
we have asked for your consent and you or your adult have agreed.
Improving our Services
We may use your information for improving our services or for ‘personalising’ your experience (i.e. making it more relevant to you) or options to encourage more engagement with our Services.
In this case, we are allowed to use your information for the following reasons:
where applicable, when using your information is necessary and important because we have a ‘legitimate interest’ and is also fair to you, for example:
improving and developing our Services;
understanding customer trends and interests;
checking the number of people who use our Services or certain content or features;
when we have asked for your consent and you or your adult have agreed.
Marketing and advertising
We may use your information to advertise our Services and those of other companies we work with.
In this case, we are allowed to use your information for the following reasons:
where applicable, when using your information is necessary and important because we have a ‘legitimate interest’ and is also fair to you, for example, making you aware of games, content, features, and other Services you might like;
when we have asked for your consent and you or your adult have agreed.
You may limit the use and sharing of your information for marketing purposes.
Helping you when you ask for assistance
We may use your information to help you, including responding when you a query or complaint, whether you contact us by telephone, email, chat features, letter, website or via a social media site.
In this case, we are allowed to use your information for the following reasons:
to perform a contract you have entered into with us;
to comply with the law;
where applicable, when using your information is necessary and important because we have a ‘legitimate interest’ and is also fair to you, for example:
responding to your queries and complaints;
tracking our responses; and
making sure we provide the best help we can to our customers.
Preventing crime
We may use your information to prevent and take action regarding potential illegal activity (such as copyright infringement or fraud) or to protect the safety of other users of the Services.
In this case, we are allowed to use your information for the following reasons:
to comply with the law.
where applicable, when using your information is necessary and important because we have a ‘legitimate interest’ and is also fair to you, for example:
protecting you and our other users, as well as our property and business;
when needed for legal cases in court;
helping the police to investigate suspected crimes.
Complying with the law
We may use your information to make sure we meet our legal obligations. For example, we may ask which country or state you reside in to meet in order to meet such legal obligations
Sometimes, you may start out using a Service as a child, but over time you grow to a point where you are classified as an adult or can otherwise make your own decisions about your information. If this happens you will be able to provide consent yourself, when needed.
Our partners (for example, co-sponsors)
Sometimes we work with partners on our Services. If we do, these partners will have access to your information. We will let you know when we share your information with our partners, and if necessary, ask your adult for permission.
Links to other people's websites (external links)
Our Services will sometimes have links to other companies’ websites. Those companies can treat your information differently from us. You should make sure you understand how they will use your information by looking at their privacy policies.
Online or digital advertising companies
We may share your information with companies that help us with providing advertisements to you on the Service based on what you are watching or browsing.
If the law says we must share your information
Our family of companies, our partners and our helpers will sometimes need to share your information with other people when the law says so. For example, this can happen if the police, a judge, or the government asks us to. We need to share your information if it will help us stop people from doing bad things or committing crimes. We also need to share your information if it will help us protect you or other people.
If we sell or reorganize our business
If we sell or reorganize our business, we will share your information with the buyer or entity taking over operation of the Service.
If you give us permission
If you give us permission to share your information for something, then we will share your information in the way we describe at the time.
In certain jurisdictions in Latin America and Asia, by accepting this Privacy Policy, you consent that your information could be stored, transferred, transmitted and/or processed outside your country, and that your information could be shared with third parties; however, in certain circumstances we do not need your consent under applicable data protection laws.
Storing Your Data
We don’t keep your information for longer than we need it for the purposes described in this Privacy Policy. We keep some types of information for longer than others, depending on the reason for collecting it in the first place. Sometimes we need to keep your information for a longer period because of our legal obligations. When it’s time for us to stop keeping your information, we will shred hard copies (like print-outs) and delete electronic copies in a way that means no one can read that information.
Individual Rights Requests
Under certain conditions or in certain locations, you or your adult may have the right to ask us to fulfil one or more of the following requests. We may ask you or your adult for proof of identity or other additional information before doing so.
Right to access and rectification: You can request details of the information we hold, along with a copy of your information, and the correction of any errors in your information.
Right to erasure (“right to be forgotten”): The right, in certain circumstances, to ask for your information to be deleted. In specific cases, we may not be able to delete some types of information, in particular, where we have a legal obligation to keep that information (e.g. for regulatory reporting purposes) or, for example, where you want us to continue to provide you with Services and the processing of the information is necessary for us to provide those Services.
Marketing communications and sharing with third parties. Occasionally we may wish to share marketing information with you about Services or other products and services we think you will enjoy. Where we do this we provide you with an opportunity to express your preferences with respect to receiving certain marketing communications from us and our sharing of information with trusted partners for their direct marketing purposes.
Right to portability: The right in some cases to receive your information in a digital format or to have it transmitted directly to another controller (where technically feasible).
Right to object: The right to object (on grounds relating to your particular situation) to the processing of your information on the basis of our legitimate interests, including for direct marketing purposes.
Right to withdraw consent: You (or your adult) can withdraw consent at any time in respect of any processing of information which is based upon a consent.
We will assess any request to exercise these rights on a case-by-case basis. There may be circumstances in which we are not legally required to comply with a request because of relevant exemptions provided for in applicable data protection laws. In some instances, this may mean that we are able to retain your information even if you or your adult withdraws consent.
If you have a complaint, it is best to contact us first so that we can try to make things right. If you are still not happy, you have the right to contact your data protection authority (this is the body that protects privacy rights in your country or location).
Language
Where this policy is provided in both English and your national language, the English version shall prevail in the event of any discrepancy or inconsistency between the English version and the other language versions of this Privacy Policy, unless otherwise required by local law. The policy is available in other languages by going to the translation page.
US State Supplement
Some US states require us to tell you about additional information and explain rights that may be available to you.
Updates
From time to time, we may update this Privacy Policy. We will let you know about any big changes to how we use your information by putting a sign on our website or by sending you or your adult an email message or by using a banner or other means to indicate there is a big change. We think it is a good idea for you to come back to this page once in a while to learn about how we protect your information.